1. Commitment to Privacy 

At NETLinc IT Solution, your privacy is our priority. This Privacy Policy explains our online information practices and the choices you can make regarding your information. We are dedicated to ensuring your personal information is handled with care. This notice is easily accessible on our homepage and at every point where personally identifiable information may be requested. 

2. Information We Collect 

This policy applies to all information collected or submitted on our website [https://netlincts.com] (the “Site”) and through our services, including cloud communications and IT solutions (“Services”). 

The types of information we collect include: 

• Personal Information: Name, address, email address, phone number, IP address, and any identifiers you provide when accessing or using our Services. 

• Account Information: Usernames, account numbers, preferred language, title, and department. 

• Payment Information: Billing details including name, address, and payment method. 

• User Content: Files, images, and other content you upload or provide through our apps and Services. 

• Service Usage Data: IP address, device type, operating system, browser type, log data, and traffic data related to communications through our platform. 

• Fraud Data: Blacklist numbers and metadata such as session logs. 

• Call Detail Records: Information related to telephone calls including time, duration, and numbers involved. 

 

3. How We Use Your Information 

We use your information to: 

• Communicate: Respond to your inquiries, provide customer support, and manage your account. 

• Verify Identity: Prevent fraud and comply with applicable laws. 

• Service Delivery: Provide and maintain our Services, process transactions, and manage billing. 

• Improve Services: Analyze usage patterns and enhance our Site and Services. 

• Marketing: Send promotional materials and newsletters, subject to your preferences. 

• Legal Compliance: Comply with legal obligations and protect our rights and the rights of others. 

 

4. Sharing Your Information 

We may share your information under the following conditions: 

• Service Providers: We may disclose your information to third-party vendors who provide services on our behalf, such as payment processing and IT support. These vendors are obligated to protect your information and use it only for the purposes for which it was provided. 

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of such changes. 

• Legal Requirements: We may disclose your information to comply with legal processes or protect our rights and safety, or the rights and safety of others. 

 

5. Advertising Partners 

We work with various advertising partners who may use cookies and other technologies to provide targeted ads and analyze ad performance. Please review the privacy policies of these third-party advertisers for more information on their practices. Notable partners include Google, Facebook, LinkedIn, and others. Specific practices include: 

• Google: Uses cookies (including DART cookies) for personalized ads. You can opt out via Google’s ad settings. 

• YouTube: Plugins from YouTube are used on our Site. You can review YouTube’s Privacy Policy for details. 

• Google Web Fonts: Used for uniform font representation. Information about this can be found here and in Google’s privacy policy. 

 

6. Choice Opt-Out 

You can opt-out of receiving marketing materials by following the instructions in each communication or by contacting us at customercare@netlincts.com. For account deactivation, please email customercare@netlincts.com. You cannot opt out of essential service communications necessary for providing our Services. 

7. Data Security 

We employ industry-standard security measures to protect your personal information during transmission and storage. However, no method of transmission over the Internet or electronic storage is completely secure. For questions about our security measures, please email customercare@netlincts.com. 

8. Privacy Policy Modification 

We may update this Privacy Policy from time to time. Changes will be posted on our Site and will be effective immediately upon posting. Significant changes will be communicated via email or on our homepage. 

9. Use of Cookies 

Our Site uses cookies to enhance user experience. We use session cookies to facilitate navigation. You can manage cookie preferences through your browser settings. For more details on cookie management, refer to your browser’s help resources. 

10. Agents 

We use third-party service providers for credit card processing and billing. These companies do not retain or use your personal information beyond what is necessary to process transactions. 

11. Children’s Privacy 

We do not knowingly collect personal information from individuals under the age of 13. If we become aware of such information, we will take steps to delete it promptly. 

12. Access and Correction 

You can access and correct your personal information through your account on our Site. To request corrections, contact us with evidence of the error. We will verify your identity before making any changes. 

13. Legal Disclosure 

We may disclose your personally identifiable information if required by law, or to protect our rights. This includes responding to court orders or legal processes served on our website. 

14. Contact Us 

For questions or concerns regarding this Privacy Policy, please contact us at customercare@netlincts.com. 

Last updated and reviewed on September 17, 2024.